Kempinski Hotel Shenzhen

Kempinsky hotel Shenzhen definitely doesn't live up to its 5-star claims: the rooms are outdated, the premium room overlooks trash, the furniture and appliances are 25 years old—have you seen an air conditioning control panel like this lately? Maybe from the 80s. The sauna isn't working and is filled with trash. The steam room is turned off, though they said we could turn it on, but we didn't want to go in. It must have been renovated 30 years ago. The gym is small and stuffy, and the windows are dirty. The Kempinski hotels chain is owned by the Bahrain Wealth Fund, so the Bahrain airport looks like a better place to stay overnight than this hotel. Don't disgrace the Kempinski name. Renovate the hotel or remove that sign and rename it with something like Place or Mercure. Now for the good: the location is 10 out of 10. The Shenzhen Bay area is wonderful, which is why I gave the hotel 3 stars. The surrounding area is modern, with gardens on the second level of roads for walking. There are many high-quality restaurants with any kind of food at low prices: $50 for two persons with wine and a view will be delicious. I strictly recommend restaurant Uusi in 4 minutes by walk. Nearby is a beautiful park, the sea, luxury shops, and food, food, food—try it all. The hotel itself has a beautiful lobby and a good breakfast. I wouldn't return to this hotel, but I would definitely recommend Shenzhen Bay district for a 3-4-day visit.

The worst ever experience for a hotel. Room is freezing cold. AC is not eorking and doesn't change anythig no matter what I set it at. I ask the reception and they say they will send someone. 3 hours later nothing. I complain again and they change my room and promise it is working. Still freezing cold. It seems I paid money to sleep and get sick in here. Never again. Never Never! Very disappointed

A long time guestof the Kempinski, still happy with my choice in Shenzhen. There is no perfect location in SZ, it all depends on why you are visiting. The fist time I stayed here a decade ago the area was just starting its development and this was the top 5-star hotel in Nanshan. While time has taken its toll on the hotel's "newness" I keep coming back for the location, the service and the familiarity. The beds, bathrooms, elevators and room sizes are perfect. Whether here for business or vacation, get the DiDi ride hailing app, stay at the Kempinski and thank me later.