Data deletion instructions

1. Send your request

Email [email protected] with the subject “Personal data deletion request” and describe the data you want deleted. You do not need to sign in to an MBD Travel account to make a request.

2. Information to include

Describe the data you want deleted and provide a contact address for our reply. To help us locate the records, include the channel you used, your email address, phone number or username on that channel, and the approximate conversation date if available.

• Facebook or Instagram: your account username and the MBD Travel account you contacted.
• WhatsApp: your phone number including country code.
• Bookings or support: the relevant request or booking reference, if available.
• Do not include your password, one-time verification code, payment card details or a passport copy in this request.

3. Verification and response

To prevent someone else from requesting deletion of your data, we may need to verify your request through the relevant account or contact channel. We request only additional information needed for that verification. Within 30 days of receiving your request, we reply in writing to your contact address with the outcome and the reason for any part we cannot fulfil. Any shorter mandatory legal deadline takes precedence. You can use the same channel to ask about the status of your request.

4. Scope and retained records

We assess the request in relation to messages, attachments, contact details and associated customer records you have provided. Routine support correspondence that does not form part of booking, accounting or dispute records is deleted or anonymised 30 days after the support request is closed. Data that is no longer needed for its purpose and does not need to be retained is deleted or anonymised. When a request is accepted, Chatwoot messages and attachments, CRM links and related records are assessed together. The required deletion or anonymisation is performed, and our response explains the outcome and applicable retention conditions for backup copies. Records required for bookings, accounting, disputes, security or legal obligations may need to be retained. We explain the reason for retaining data in our response. A deletion request does not by itself cancel a booking or initiate a refund.

5. Meta accounts and connection permissions

You can remove permissions granted to the MBD Travel app in the app or business connection settings of the relevant Facebook, Instagram or WhatsApp account. Disconnecting the app does not automatically delete records already received by MBD Travel; use the request process above for those records. MBD Travel can act only on data under its control. To delete your Meta account or copies held by Meta, use the relevant platform’s own privacy and deletion tools.