InterContinental Presidente Cancun Resort

We booked this trip on the 15th and arrived on the 16th to celebrate our daughter’s birthday. As a Diamond Elite member, I asked if there were any upgrade options since the hotel seems pretty empty this time of year, but was told no. There was also no birthday recognition for our daughter, which honestly wasn’t a great start to the stay. The lobby is nice and clean, but the room itself has been a little disappointing. The floor feels dirty enough that you’ll want to wear slippers, the AC is pretty loud, and the room has a humid, musty smell. The room is spacious though, which is a plus. The pools are clean and the beach looks nice, but there’s currently so much seaweed that getting into the water isn’t really possible. Just confirmed with the staffs, the beach is closed. Overall, our experience has been underwhelming so far, and based on what we’ve seen, I wouldn’t recommend this property at the moment. We’ll be staying until Friday and hope the remainder of our stay is a better experience. UPDATE: The front desk later upgraded our room to an ocean view and arranged a birthday cake for our daughter, which was delivered on the 17th (her birthday was on the 16th, and we checked in on the 16th). The General Manager also left a public reply with an apology, which we appreciated. The ocean view room was really nice. It felt newer and better maintained than the standard room, and there was no odor at all even in the humid weather. It turned out to be a very comfortable space and we actually enjoyed it a lot. Even though the celebration came a day late, we really appreciated the effort from the team, and my daughter was still happy to receive the birthday recognition. Overall, while our initial experience was disappointing, the recovery definitely improved how we feel about the property.

Our stay at InterContinental Presidente Cancun Resort was absolutely outstanding. The views were incredible, the service was top-tier, and the beach is hands down the best in all of Cancun. Soft sand, beautiful water, and a relaxing atmosphere made it hard to leave. My wife travels often and always stays with IHG, and her status was truly recognized here. The waitstaff and team treated her with so much appreciation and respect — they even told her it was an honor to serve her. That level of hospitality made the experience feel extra special. From start to finish, everything exceeded expectations. We can’t wait to come back for another stay in paradise.

Very nice hotel. The pool was beautiful. I will return with my kids as this can definitely be seen as a family resort (This visit review was a couples trip). This hotel caters to many different types of groups. I had lounge access and it was nice at breakfast and evening hours. All of the staff was very . All very nice.