Courtyard Seoul Times Square

The hotel is in a great location, but unfortunately the rooms and overall service left much to be desired. We had two rooms, and each had a different odor. Neither smelled like what I would typically expect from a Marriott property, and the fact that both rooms smelled different raised concerns about the cleanliness and upkeep of the rooms. We were also hot during the night and were told that the AC is turned off at night and the hotel controls the temperature for environmental reason. As a hot sleeper it is uncomfortable for me to sleep hot and AC is important to keep me comfortable. I have never had a hotel control the temperature of guest bedroom due to environmental reason and this is not the price I paid for for a Marriott hotel. In addition, the man who helped checked us in was not particularly friendly or welcoming, which was disappointing compared to the level of service I have usually experienced at Marriott hotels. As a Marriott Bonvoy member, I’m accustomed to being acknowledged and thanked for my loyalty and status, but that was never mentioned during check-in, making the experience feel less welcoming than other Marriott properties in the area. The arrival experience was also confusing. We were dropped off on the first floor, where there were no staff members available to assist with luggage or direct guests. We eventually noticed a sign indicating that the lobby was located on the fifth floor, but the lack of guidance made for an unwelcoming first impression. Lastly, we requested a late checkout and were informed that it could only be granted for one of our two rooms. This was surprising, as I have stayed at numerous Marriott properties and have never encountered this policy before. Because of this, we now have to move all of our luggage into one room on the day of checkout, which is quite inconvenient.

No questions about room, service and location because everything was excellent. The attached mall very conveniently provided the best shopping, dining, café and bakery options. We were a large group of seven people in four rooms and we were served by an amazingly friendly and patient receptionist by the name of Lucy Kim. Besides her warm smiles, she also gave us excellent ideas for eating and shopping, and recommended us an excellent jampong restaurant at our request. She went above and beyond all standards of service. We also interacted with other Hotel staff and they were all very pleasant and friendly. Thanks a million for training your employees so well.

We had a wonderful stay at this hotel! The front desk team was incredibly warm, welcoming, and helpful throughout our visit. A special thank you to the front desk manager, Jin, and Diana for assisting with our check-in and kindly offering us a room upgrade — it was such a pleasant surprise and truly appreciated. The hotel’s location is super convenient, making it easy to get around and explore the area. Overall, a fantastic experience, and we highly recommend this hotel to anyone visiting. We would definitely stay here again!