Waldorf Astoria Las Vegas

The room service team.is superb! Quiet rooms; very well rested. However, it is not acceptable not to replace towels when requested. Gousekeeping acknowledged tbe request via text but did not deliver. These are the type of things you just cannot forget or ignore. The hotel manager was kind enough to reply to my feedback after check out, so it was great! Is this hotel at Waldorf standard? The simple answer is No. It is a LV hotel.

So thrilled this beautiful property is now under the Hilton brand! We had a fantastic two-night stay. The location is unbeatable, the food and drinks are top-notch, and our room was impeccably clean (a huge relief for my mold allergies). ​Despite its size as a 47-story high-rise, the hotel manages to hold onto a warm, boutique-like feel. The staff truly sets this property apart. Special thanks to Doug at the Concierge desk for springing into action when an item went missing at drop-off, and to the camera team who went above and beyond reviewing exterior footage to help track down the driver. Front Desk Supervisor Jadyn also handled a private matter with genuine empathy, total respect, and proactive leadership, going out of his way to make sure it won't happen again. ​Their teamwork and stellar care made this a true five-star luxury stay. We will definitely be visiting more of Hilton's locations worldwide and look forward to this same level of consistency!

I’ve stayed at many Waldorf Astoria properties worldwide (Dubai, Jerusalem, NYC, Maldives, Chicago, Beverly Hills, Cancun, Amsterdam, Rome, Bangkok), so I arrived with clear expectations of the brand. This Las Vegas property, while in a good location and with some strong physical attributes, did not come close to the standard I’ve consistently experienced elsewhere. Overall, it felt more like a standard four-star hotel operating under a luxury name. Check-in came with no recognition of my Diamond status and no upgrade, and there was no gesture of appreciation in the room… no note, amenity, or welcome of any kind. Prior to arrival, my interactions with the hotel via text set an unfortunate tone: responses felt curt, defensive, and heavily policy-focused rather than guest-focused. The hotel offers a texting number for convenience, but the way it was used made the experience feel transactional and, at times, confrontational instead of welcoming. Elite benefits and “Waldorf-level” touches were largely absent. Breakfast was not included, there was no welcome gift or snack, and even a simple request like removing the minibar came with a proposed $50 fee. The daily credit structure was also poorly communicated: the $50 credit resets at midnight, which meant the first day’s credit effectively expired just a few hours after check-in. Only when I asked directly was this made clear; to their credit, the hotel granted a one-time exception, but it should never require a complaint for a guest to understand and fairly use a stated benefit. Operationally, several issues added up. Housekeeping did not consistently respect the “Do Not Disturb” indicator and entered my room anyway on multiple days, which is not acceptable at any level of hotel. The message light on the phone blinked throughout my stay, despite repeated assurances that it would be fixed. Requests for items like extra water, towels, or daily cleaning were often acknowledged with a smile but not reliably followed through. The pattern was one of polite words at the front end and weak execution on the back end. Billing and follow-through at checkout raised further concerns. The hotel had agreed not to charge the $50 minibar removal fee, yet the charge still appeared on my bill and I had to catch it after raising this same issue multiple times during the stay. Likewise, the additional $50 credit they offered for the first day was “forgotten” at checkout and only corrected when I pointed it out. It is difficult to ignore that both of these “oversights” happened to be in the hotel’s financial favor, which leaves a very uneasy impression. To be fair, there were positives: the bathroom and shower were very nice, the bed and pillows were comfortable, and once I pressed the issue, staff did eventually provide water and coffee. The location is another strong point. It’s close to the Strip and neighboring properties like Cosmopolitan and Aria, yet relatively calm and safe. However, when even a simple breakfast for one person exceeded $77 without ordering anything special like alcohol or sides. So, despite a $50 credit, it’s hard to feel that the guest is genuinely being looked after. In the end, I chose to check out early and move to other five-star hotels in Las Vegas that offered better service at a fraction of the price. This stay would have been acceptable at a normal, mid- to upper-tier hotel, but at Waldorf Astoria pricing and under the Waldorf Astoria name, it was a disappointment. With more transparent communication, genuine recognition of loyalty, accurate billing, and a renewed focus on basic hospitality and follow-through, this property could align more closely with the rest of the brand… but it is not there yet.