Radisson Blu Hotel, Lucerne

Possibly the best hotel we have ever stayed at. The service was exceptional. You did not want for anything. I'm a family of 5 and each morning the hostess gave us the same seating for breakfast and brought out coffee. Breakfast was a beautiful spread with just about anything you could want. Housekeeping kept the room tidy and might have organized a little while we were out 😄. Location! Beautiful view of the water right out our window. It was near so much that we could walk to as well.

They told us we’d get a lake view suite room, but then on the day of arrival, they just acted like it never happened. We were totally stunned. What a terrible hotel…….😱😱😱 I just stayed at the Radisson in Venice a few days ago, and the service there was impeccable. That excellent experience is exactly why I chose to stay with the Radisson brand again here in Lucerne. Unfortunately, this experience has been a complete disgrace. Yesterday, I visited the Lion Monument, a symbol of the Swiss Guard’s legendary loyalty, courage, and integrity. The history behind that monument deeply moved me. It is therefore incredibly ironic and disheartening that just one day later, I am experiencing the exact opposite of those values at the Radisson Blu Hotel, Lucerne. I had a confirmed agreement to upgrade my room to a Lake View Suite for an additional 80 CHF. Yet, upon arrival, the hotel staff blatantly denied the agreement and refused to honor their word. To encounter such dishonesty and lack of integrity in a city that prides itself on honor is truly shocking. This is not just a service failure; it is a moral failure. If you value professional integrity and want to avoid being misled, I strongly advise you to look elsewhere.

The location is perfect. Very close to the train station, the piers and within walking distance of all the major tourist attractions. It has stunning views right on it's doorstep. The rooms are incredible and most offer a fantastic view. The staff are friendly, attentive and multilingual. They made me feel very welcome and nothing was too much trouble. Highly recommend!