SpringHill Suites New York Midtown Manhattan/Fifth Avenue

With so many hotels to choose from in Manhattan, we were extremely pleased with our choice: SpringHill Suites by Marriott New York Midtown Manhattan/Fifth Avenue! The hotel was close to a "subway station", so transportation throughout the city was made easier! The view of the Empire State Building from our room on the 14th helped us never forget where we were! The staff was friendly and helpful, especially Sherrise & Arberie at the front desk and Jeffrey in the breakfast area. We loved our room w/ it's coffee maker, microwave and mini fridge. The midtown location met all of our needs.

Great Midtown location near Fifth Avenue 🗽, but the hotel is run-down and disappointing overall. The entrance has boxes stacked everywhere 📦, and there is really no proper lobby—just a cramped space—and the “business center” is essentially a desk squeezed into the area with a computer. Hallways are extremely tight, and rooms are dark, worn, and cramped. Housekeeping didn’t come by until late afternoon, adding to the sense of poor upkeep and inconsistency in service. The mattress sagged significantly on both sides, making sleep uncomfortable. The bathroom is also very small and cramped. Staff were fine, but the property clearly needs major maintenance and better operations. It’s really only worth it for the location—don’t expect a polished Marriott experience.

Needed to burn two 50k certificates so booked here rather than the Hyatt Regency, which is where we typically stay while in Manhattan. Rooms were small but clean. Gym was decent. Breakfast was what you would expect for a Springhill Suites. Employees were all friendly, from the front desk to the cleaning staff. Hard to beat the location. Close to Times Square without having to endure the constant noise. Heading back to the Hyatt Regency for the next one (which is admittedly in a different price bracket).