Radisson Collection Royal Hotel, Copenhagen

I am a premium member for this hotel chain and was so excited to stay in this hotel. It is in an excellent location. Sadly, it does not live up to the standards for this hotel chain. The ‘upgraded’ room we stayed in was so tiny, hot and with poor ventilation. The bathroom has no counter space, only a sink and toilet with a small space to maybe hold a couple of toiletries, not even large enough to hold my hair brush. The shampoo and body wash bottles in the shower were empty upon arrival. If you take a shower, there is no fan in the bathroom so the entire room becomes hot and humid. It takes an hour for the AC to compensate. Under normal travel circumstances this might have gone unnoticed as we would be out touring while the room cools. But my son was ill and we stayed in the room our whole trip. There is a very small closet, and no drawer space. We did have a lovely view of the Tivoli Gardens. The minibar was not keeping items cold. Maintenance came to look into it and I was told that it was working properly as he could feel the back wall was cold, I had put items in the night before that started cold and were now room temperature, he shrugged and said it is working properly. We’ve had to call for everything. I don’t like having to be a bother and I feel like every time I pick up the phone I am annoying the front desk. But we need fresh water, additional towels, additional pillows, maintenance for the mini bar, a dr for my son… I just wish there was a better way to get what we need without feeling like I’m annoying the staff with requests. They have all been lovely with the exception of the maintenance guy. It was a drab small old hotel room. The only luxury was the price tag. I will absolutely return to Copenhagen to see what we missed while ill, but we will not be returning to this hotel.

I stayed at Radisson Collection Royal Hotel Copenhagen—and honestly, it’s one of the most amazing hotels I’ve ever been to in my life. The moment I entered, I was blown away. The place is HUGE—like genuinely impressive. It really took my breath away. The concierge welcomed us warmly, very friendly, talkative, and helpful. They also assisted us with the luggage, which was great. The lobby is massive, with many seating and working areas, beautiful décor, and great restaurant. Overall, the atmosphere is stunning. At one point, I didn’t know how to get to the gym, and a staff member actually walked me there, which I really appreciated. The gym itself is incredible—very large and fully equipped, more like a proper fitness center than a hotel gym. It even has a shop with clothes, food, protein products, fresh towels, bathrooms, and a sauna. The whole space has a great vibe—I genuinely loved it. We booked a family suite, and wow… just wow. The room was spacious and beautifully designed, with a walk-in closet, a separate dressing area with a mirror, and a bathroom with both a bathtub and a rain shower. The bed was big and very comfortable, and the seating area was amazing. Honestly, I could have stayed in the hotel the entire time—that’s how much I enjoyed it. The hotel is very clean. Our room's floor was not well vacuumed and the issue was not resolved the same day. It's well located, next to the city center and many restaurants. There's also a supermarket just at the corner. However, there was one major issue. We constantly lacked basic amenities in the room—soap, tea, cups, and other essentials. We had to keep calling housekeeping multiple times a day (sometimes 2–3 times), which became frustrating. And even then, they would often bring incomplete items. At this level, you shouldn’t have to keep asking for basic things—it should already be provided. The price is definitely high, but overall, the experience was worth it. Despite the inconvenience with amenities, I would still come back.