Conrad New York

We recently completed a one-night stay at the Conrad New York Downtown, booked through Amex Travel, and had an excellent overall experience. The hotel was able to accommodate our early check-in and upgraded us from our original double-bed room to a suite on a higher floor in the southwest corner. The river view was beautiful, and the extra space was especially appreciated while traveling with our children. Darwin was fantastic at check-in. He made us feel genuinely welcomed, and his warm personality added a memorable personal touch to the arrival experience. Breakfast was the weakest part of the stay. It was fairly forgettable and could definitely use improvement, although our kids enjoyed the hot chocolate and said it was very rich and chocolatey. Lunch at the bar was much better. JC was helpful, easy to talk to, and made several good recommendations, particularly the Sauvignon Blanc. The burrata salad was fantastic, and the pan-fried branzino was very well prepared. Between the hotel credits and Amex benefits, our out-of-pocket cost was also very reasonable. The location is excellent. The World Trade Center is within walking distance, there is a shopping mall directly nearby, and Brookfield Place is easily accessible through the back entrance. The hotel’s location also made reaching the PATH train for our departure very convenient. Overall, this was a great short stay with excellent service, a generous upgrade, and a very convenient downtown location. We are planning another New York visit next year and would consider staying here again, although we may also try the Conrad Midtown for comparison.

We had such a wonderful first stay at the Conrad New York Downtown! We’ve stayed at many Hilton properties over the years, and I can honestly say this was our favorite Hilton experience so far. From the moment we arrived, Ricky checked us in and was SO nice. He gave us such a warm welcome and a beautiful room with a view of the river. It was truly one of the best check-in experiences we’ve had. The room itself was beautiful and incredibly comfortable. The rain shower was probably my favorite part — the perfect water weight and pressure, absolutely amazing! I also loved the in-room water filtration system, the super-comfortable bed, and the plush, super soft robes. Even the bath products smelled wonderful. One thing to note: the refrigerator in the room isn’t available for guest use, but the hotel staff was able to bring a mini fridge to our room, which was very convenient. The location was another huge plus. We felt very safe walking around in the late evening. The hotel is located in a more "peaceful" part, away from all the hustle and bustle. 9/11 Memorial and the Oculus was about a 5 min walk. There are so many great places to eat within a 10-minute walk, including Apollo Bagels, PopUp Bagels, and Los Tacos No. 1. And for coffee lovers, the hotel serves La Colombe, which is one of our favorites! We had breakfast at the in-house restaurant, which was decent, but the rooftop bar was definitely the highlight. The atmosphere and views were fantastic and made for such a great experience. Plan for drinks to be around $25-35 each. Overall, we absolutely loved our stay. The Conrad exceeded our expectations, and we would definitely stay here again on our next trip to New York. And Ricky, thank you for completing our NY stay on such a wonderful note! We will definitely be back the next time we're in NY.