Smy Pisa Plaza

A beautiful experience from arrival to departure. The hotel It is very elegant and characterized by a pleasant and relaxing atmosphere. The rooms are spacious, clean and comfortable. We had breakfast and had dinner at the restaurant. Excellent breakfast service. The waiters explained to us how the buffet worked and they brought us a menu with drinks. Cappuccino really as per the manual! In the evening the restaurant is very nice! Everything on the tables shone and was in perfect order. The service is excellent and the kitchen prepares very good dishes. A special mention goes to Francesco, the Restaurant manager, always very attentive to our needs and very elegant. His discreet but constant presence made the difference, demonstrating great competence. Perfect waiting times and a great attention to the needs of the guests and a great ability to make us feel welcomed. The pool is beautiful.

We recently came back from a week's stay and couldn't be happier with our experience. Firstly the reception staff were smiling, welcoming and professional. The Manager Luigi personally came over and introduced himself and couldn't do enough for us throughout our stay. We had a couple of very minor issues with the room which they addressed very quickly and without any inconvenience while we were near the pool. He would regularly make a point of asking how we were during our stay. The restaurant Manager Francesco and server Ivan - who looked after us most days were also very friendly and welcoming. We chose to eat breakfast on the terrace outside of the restaurant each day to make the most of the poolside setting and beautiful weather and they always accommodated this without question. Nothing was too much trouble. David who was on the main bar was always smiling and chatty and seemed to genuinely enjoy his job. He would bring drinks out to the pool and go the extra mile when it came to making drinks extra special. The hotel was always clean and tidy and is in a superb location walking distance of the tower and main areas with Pisa. The pool area and loungers were really modern and felt up market as did the hotel in general. Highly recommend.