Park Hyatt New York

Pros: Outstanding lower level Lobby Staff: 5 stars for the exceptionally kind tan gentleman working on the lowest lobby floor! He was so friendly and provided truly great service!! He was welcoming and really went above and beyond! I wish we got his name, but please compliment him for a job well done! Excellent Room Service: 5 stars for the room service team. The attendant taking orders was extremely professional, and delivery timing and service were consistently flawless!! Great Layout:The rooms are spacious and well-appointed. Cons: For a 5-star property, both cleanliness and check-in efficiency fell far short of expectations. Check-in was delayed until 5:00 PM, something I’ve never experienced at a hotel before, let alone one rated 5 stars. Worse, the room’s cleanliness was unacceptable: there was a lip stain on the mirror, peeling bathroom counters, and a concerning, unidentified residue on the bathroom wall that looked like blood or bodily fluid. Since we were leaving early the next morning, we opted to avoid that area rather than go through the hassle of moving rooms, but it was revolting and a serious hygiene concern.

Our stay at the Park Hyatt New York was exceptional and absolutely lived up to its five star reputation. The room was beautiful, luxurious, spacious, and impeccably maintained. Every detail reflected the quality you would expect from a world class hotel. While one of the front desk employees came across as a little snooty, every other staff member we encountered was phenomenal. The security team, in particular, went out of their way to interact with my children. They were warm, personable, and genuinely kind, which made a lasting impression on our family. From the outstanding accommodations to the exceptional service we received throughout the rest of our stay, the Park Hyatt truly earned its five star ranking. We would gladly stay here again.

This is a 5 star hotel in the heart of New York City. The location is excellent for shopping, dining, and taking in Broadway shows and Carnegie Hall events. The hotel is across the street from Carnegie Hall and the famous Russian Tea Room. My room was spacious, clean, well appointed, and the bed comfortable. The restaurant dining was very nice. My dinner and breakfast was excellent. The breakfast cost was included in the room charge. For a nice stay, assuming your budget will fit, I do recommend this luxury hotel.