Hôtel Mercure Annecy Centre

A very comfortable and clean upmarket modern hotel literally 5 minutes walk to the train and coach station, yet just 2 minutes from the old town. We had a mix-up over a booking at a hotel nearby, and we were fortunate to be referred to the Mercure. It was perfect for us. The staff are helpful, friendly and professional. The room was an oasis of calm, nice and cool despite the heatwave, spotlessly clean, and thoughtfully outfitted. The price was very good value, compared to the previous place we had stayed on our first visit to Annecy. I would absolutely recommend this hotel to any of my friends.

I stayed 2 nights in the Mecure Annecy Centre and to say I am appalled at the condition of a premier room #207 is an understatement. It is described as having a balcony and chairS (plural) and table so we could enjoy drinks or breakfast there. There was only 1 chair and a table folded up and for good reason as you couldn’t possibly get 2 people on there to eat or have drinks. The toilet was so small you had to back into it and then open the door in order to turn around to flush it. The walls of the toilet were covered in brown stains and the light switch had to be continuously flicked to get it to come on. There was also supposed to be a business desk! There was a tiny table and vinyl covered chair which was peeling and black bits of vinyl came off on anything that touched it. The safe was not secured to anything so someone could just walk off with it. The entire room was dingy and dirty. I am seriously unhappy that I paid £432.86 and then wasted 2000 reward points bringing the total down to £398.36. My friends who are travelling with us are experiencing even worse issues with their room #204 We have messaged the hotel but had no reply. The one redeeming feature of this hotel is the gentleman who checked us in. Other than that the entire stay has been a total waste of money. I have stayed in cleaner and more spacious Ibis budget hotels.

Very friendly and helpful staff, helped me negotiate while using a cane. Delicious breakfast available every day was an enjoyable way to meet staff and other guests. Simply appointed but very comfortable rooms with a tiny balcony gave me away to chill in mornings and evenings as well as dry laundry. I really appreciated the cold fresh water avaiable in the lobby. Really felt like a home away from home.