Holiday Inn Bristol City Centre

The staff and cleanliness were excellent. The room was very clean and felt very safe. The brunch was excellent. The staff was super friendly and responsive. It is listed as a 4 star hotel but quality of rooms was closer to 3. The furniture in the room was dated and heavily scuffed. The TV was placed on a very short table and was practically on the floor. There was only one sheet on the bed covering the mattress and it wasn't fitted. I would go again, easy location to walk to most things

Overall, we had a very good stay at the hotel. The room was comfortable and clean, and the staff were friendly and helpful. In particular, Malta, Archna and Lohigh in the restaurant were very helpful and welcoming, and we really appreciated their excellent service. The only significant issue was the parking. We had considerable difficulty paying for the parking through the Q-Park system. Unfortunately, there was no payment machine onsite, the website payment option did not work for us, and international visitors may not be able to download the required parking app because it is not available in their home country’s App Store. We were told by hotel staff that the parking was under new management and that the hotel had no control over the system. The staff were helpful and tried to advise us, but there was no straightforward alternative payment method available. For an overseas guest, this was particularly frustrating. It would be much better if the hotel could provide a reliable payment option onsite or ensure that guests can pay through a functioning website without having to download an app. Apart from the parking situation, we were very happy with our stay and would otherwise have no complaints about the hotel.

I recently stayed at this hotel for 2 weeks. The room was a good size and very clean. Bed was very comfortable. Location was excellent -very close to the city centre. Staff were very courteous and very responsive if there were any issues. Cleaning staff were efficient.Overall, I had a fabulous stay and would stay at this hotel again.