Brickell Arch, a Luxury Collection Hotel, Miami

Enjoy World Cup experience! I want to sincerely thank everyone at the restaurant for your outstanding hospitality and exceptional service. This was my second time visiting, and once again, you exceeded all expectations. A special thank you to Leandro and Sebastian for your incredible hospitality and attention to detail. I was invited by a friend to watch and celebrate the World Cup, and with Miami being so busy and hectic, I know it wasn't an easy day. Despite how incredibly crowded the restaurant was, you and your entire team went above and beyond to make sure we were comfortable, well taken care of, and truly enjoyed our experience. Your kindness, professionalism, and genuine care did not go unnoticed. Thank you, Leandro, Sebastian, and the entire staff for working so hard and making our visit such a memorable one. We truly appreciate everything you did and can't wait to come back. Well done!

I do not often write reviews, however, in this case I must because the person I am writing about is more than a great asset to Brickell Arch. It's all about Nathan Frank! From the moment I checked in it was apparent Nathan enjoyed his job and interacting with people. He educated me on services and alike and instructed me how to arrive at my room which was a neat security protocol. On the last night of my stay I ordered room service and called back when the main meal was not what I had ordered. The gentleman answering the phone was a bit testy and even went as far as to tell me I must have known it was on the menu because I had eaten in the restaurant. I had never eaten in the restaurant. A new order was sent, the incorrect one sent back. When I returned home I realized there was an issue with what was billed to my card. Nathan worked with his Food and Beverage Manager to correct the situation and kept me apprised throughout. The matter was resolved because of Nathan's diligence and kind nature. Each contact with him made me feel valued while he kept me in the loop. To whomever reads this, you have a fantastic ambassador of your hotel brand who goes above and beyond to ensure his guests are provided *exceptional* service. Nathan is amazing!

Very comfortable rooms, clean, and quiet, great view to the Bay. One of the best experience that you could get staying very closer to Miami Avenue. I choose this only because of American Express platinum credit card recommendation truly and highly recommend this. This re is also attached to a great restaurant by the Gypsy chef, David Meyer, ADRIFT Mara. This restaurant is a great bonus to AKA, enjoy the morning, breakfast, and dinner with stunning view of the Bay and great ambience