Best Western ToRVEhallerne

The hotel had construction And to get to our room we had to awkwardly walk through two restaurants. The room had particle board furniture and didn’t have any coffee/tea in the room. The breakfast was good, but we were originally told it was 123dkk then when we said ok we’re told it was 145Dkk There also was no lobby to sit in, only the restaurant. I do not recommend this hotel.

NOISY HOTEL DISAPPOINTING MANAGEMENT We stayed here MAR 2025. The hotel was quite difficult to find. Your GPS will take you to the building - but there are not any sign showing that the hotel is here, nor the entrance to the reception. Some construction is going on, but then at least put up a temporary sign to help the guests. Check-in went fine. We got a key and found the room. The hotel is surrounding a big dining/lounge area with access to three restaurants and a bar. It looks really nice. But…. We learned that loud music is played in that large dining area as it becomes evening. And they play very LOUD and ALL night - until like 3AM. You can hear the bass pounding away in your room. The receptionist cannot do anything about it. … and he confirmed that the noise is most likely the same in all the rooms. Next morning a new receptionist is at work. He was informed about the noise. Apologised. And did nothing else. No refund for a sleepless night!! I can in no way recommend that you stay here - unless you are there to party all night.

Subject: A Series of Serious Service Failures, Mitigated by One Manager's Efforts To the Management of Best Western Torvehallerne,I am writing to provide detailed feedback on my stay at your hotel. My experience was characterized by a series of significant operational and service failures that I feel you need to be made aware of. Upon my arrival to check in, I was informed that the room I had reserved had been given to another guest. After a considerable wait, I was assigned a new room. However, when I opened the door, I discovered that this room was already occupied, leading to an extremely uncomfortable situation for both myself and the other guest. When I returned to the front desk for a third time, the clerk took a key card and we walked to another room. To my surprise, the clerk knocked on the door to verify it was empty before letting me in. This lack of a reliable room management system is deeply concerning. The issues continued on the second day of my stay. When I returned from work, I found my key card had been deactivated. This required another trip to the reception to resolve and raised concerns that my room had once again been assigned to someone else. During this final visit to the front desk, I observed my colleagues receiving vouchers for the bar. Given the multiple and severe issues I had encountered, I requested one as well. I was told I could only receive the 10% voucher if I provided my email address for marketing purposes. To make a service recovery gesture conditional on opting into marketing is, frankly, unacceptable. Additionally, the quality of the breakfast was very poor and not in line with the standards one would expect from a 4-star hotel. I must, however, acknowledge that a manager on duty intervened during my final interaction at the front desk. He was professional, apologetic, and demonstrated a clear commitment to guest service that was unfortunately absent up to that point. He listened to my frustrations and did his best to save the situation. While this manager's efforts were greatly appreciated and are the sole reason I have added a star to what would have otherwise been a one-star review, they do not erase the preceding series of failures. The sheer number and severity of these incidents point to systemic issues in your hotel's management and operational procedures. My stay has been incredibly stressful and disappointing. I sincerely hope you take this feedback as an opportunity to conduct a thorough review of your processes.