Sofitel Legend Metropole Hanoi

This hotel is truly excellent, and the service from all staff members was outstanding. In particular, the restaurant experience was a highlight. My daughter and I ate there three times, once for afternoon tea and twice for beef pho. Everything was delicious. The service in the restaurant was consistently excellent, and the staff were very attentive and kind. One detail that especially impressed me was when my daughter and I ordered a single bowl of pho to share. Without us even asking, the restaurant staff thoughtfully divided it into two separate bowls before serving it. It was a small gesture, but it reflected the level of care and attention to detail that we experienced throughout our stay. One of the most memorable parts of our stay was the hotel tour. We visited the Bomb Shelter, and the guide who led the tour was exceptional. The explanations were engaging, informative, and brought the history to life. I honestly thought my daughter might not be interested, but to my surprise, it turned out to be the part of the hotel she enjoyed the most. It was an unforgettable and meaningful experience for both of us. However, there was one major issue that affected our stay significantly. The intermittent renovation noise from upstairs started shortly after 7 a.m. and was extremely disruptive. It made it impossible to continue sleeping, and I only managed about six hours of sleep that night. For a hotel, aside from excellent service, a good night’s sleep is essential. Unfortunately, because of the renovation noise, I was unable to rest properly and decided to move to another hotel the next day. I had actually asked the staff at check-in about the timing of the renovation work, and I was told it would not start early in the morning. However, for me, 7 a.m. is still too early when it comes to noise during a hotel stay. That said, no matter what, I am still giving this hotel five stars. The service, hospitality, restaurant team, and overall experience were all exceptional. I felt it would be unfair for the renovation issue alone to outweigh everything else the hotel did so well. Overall, this is a wonderful hotel, and I would gladly consider staying here again in the future.

We had an absolutely fantastic stay at this hotel over five nights in the opera wing in a club lounge room. The service was absolutely spectacular across all the staff. Our personal Butler Hanna was exceptional giving us great recommendations - things to do and restaurants. The room was large with all amenities. Location was in the heart of the old quarter. This is one of the best hotels I have stayed in and I have traveled extensively.

A stay that I can only describe in two words: absolutely perfect. It was the first time I’ve ever traveled somewhere and felt like I was leaving my own home when checking out of Sofitel Legend Metropole Hanoi. That warm, welcoming atmosphere came entirely from the genuine hospitality and kindness of the entire team. While Metropole is famous for its timeless architecture and Michelin-starred dining, what truly touched my heart was the thoughtfulness and dedication of the staff. They remembered every little preference my mother and I had. My mother loves taking photos, and the staff were always more than happy to help. Most touchingly, when she accidentally tripped on the street, the butler team immediately rushed over with bandages and ice packs, checking in on her continuously until our very last day—a level of care that deeply moved me. Their exceptional service and warm smiles have left a lasting impression on my heart. From now on, whenever I visit Hanoi, Metropole will always be my first choice and my home away from home.