Shangri-La Tokyo

I don’t usually post reviews but I feel like I had to say something about our amazing staying here. My husband and I were traveling with our 8 year old daughter. We were blown away by every little detail and service standard, being above and beyond all expectations. Breakfast service was superb and set the tone for the rest of our day. I truly felt like the staff went above and beyond to make us and my daughter, feel at home. While all the staff was wonderful, we were especially grateful for Thu Thu. My daughter still talks about her. We really felt that this hotel exemplified Japanese hospitality and we hope to come back soon.

We had a wonderful stay at Shangri-La Tokyo. The twin room was very spacious and gave our family of four plenty of room to relax, which is not always easy to find in Tokyo. The beds were very comfortable, and since my kids are getting older, I really appreciated having the option of a rollaway bed to make the sleeping arrangement more comfortable for everyone. What made our stay especially memorable was the excellent service. I would particularly like to thank the front desk staff member who assisted us when we checked in. I had some concerns about the member booking rate, and he handled the situation with great patience and professionalism. To make our stay more enjoyable, he kindly upgraded us to a beautiful room on the 35th floor with a wonderful view and also arranged a complimentary rollaway bed so my children could sleep more comfortably. He also gave me very helpful advice regarding luggage delivery and shipping, which made our travel arrangements much easier. His warm welcome, thoughtfulness, and genuine effort to make us feel comfortable really stood out and made a big difference to our stay. Another little detail we really enjoyed was the complimentary tea and coffee in the room. Both were excellent, and the beautifully crafted, high-quality tea set made the experience even more special. Starting our mornings with a fresh cup of tea or coffee while enjoying the view was such a relaxing and refreshing way to begin each day. The location is extremely convenient, with easy access to Tokyo Station, shopping, restaurants, and transportation. We also enjoyed dining at the hotel, especially the burger at the restaurant on the 28th floor near the main reception area—it was delicious! Overall, Shangri-La Tokyo is a beautiful, luxurious, and family-friendly hotel with spacious rooms, thoughtful amenities, and outstanding service. We truly appreciated the hospitality and would definitely love to stay here again!

Our stay at the Shangri-La Tokyo was nothing short of exceptional. Traveling with four children under the age of six can be challenging, but from the moment we arrived, the entire staff made our family of six feel genuinely welcomed and cared for. They didn't just provide great service—they made us feel like part of the Shangri-La family. The housekeeping team was absolutely incredible. Every day they meticulously cleaned our room, thoughtfully washed and sanitized our baby bottles, and surprised our children with sweet little gifts that made each day feel special. It was clear that every detail was handled with genuine care and pride. Breakfast was another highlight of our stay. The selection was outstanding, with exceptionally fresh fruit, delicious pastries, and high-quality dishes that catered to both adults and young children. It quickly became one of our favorite parts of each morning. What truly sets Shangri-La Tokyo apart is its people. Every interaction—from the front desk and concierge to the restaurant staff and housekeeping—was warm, attentive, and sincere. They anticipated our needs before we even had to ask, making what could have been a hectic trip with young children feel relaxing and effortless. Luxury hotels can offer beautiful rooms and stunning views, but it's rare to find one that combines world-class accommodations with such heartfelt hospitality. Shangri-La Tokyo exceeded every expectation, and without question, it has become one of the finest hotels we've ever experienced. We cannot wait to return, and we wholeheartedly recommend it to anyone—especially families traveling with young children. This is hospitality at its absolute best.