Ribe Byferie Resort

We were told when we booked the room that it was accessible as we had concerns traveling with my grandma who had a hard time with stairs but when we showed up we were on the second floor. The hard wood floors creek like nobody's business and the 3 beds upstairs are all in one room and had a lack of plugs. The steps up to the 3 beds upstairs were steep and very unsafe resulting in me literally falling down them and getting a bruise the size of my palm. The bed downstairs is two sat next to each other so they could be separated if you need more space for people. When we showed up the lobby was closed and we didn't know how to get into our room. There is a good sized fridge so overall this hotel room could be good for families but I wouldn't trust the accessibility or safety of their rooms. Update: As stated before in the review that the owner didn't read but still replied to, - my family had emailed the hotel asking about accommodations and we were still given this room. - when my family showed up, reception/the lobby was closed so we couldn't get any help. But either way, this reply was not helpful, next time say sorry instead of blaming the customer or it's actually even better for you don't respond.