Hotel Sternen Oerlikon

Stayed here during major construction that nobody disclosed, and the way management handled it is why I'm writing this. The location is convenient, a short walk from the station, and the room itself was clean with working AC, they even let me check in early. The problem was the noise. Construction ran from roughly 7:30 AM to 7:30 PM with no warning posted anywhere at booking or at check-in. It came through the wall, so closing the window did nothing. When I first raised it, the receptionist suggested it might be the trams. Housekeeping, meanwhile, told me plainly that it was the construction - no hedging, no confusion about what I was asking. But when I brought it up with the front desk and later the manager, I was told there was no construction happening at all. I ended up playing them a recording I'd made from my room before it was acknowledged. The manager's response was that I “couldn't expect a perfect stay.” After repeated complaints I was given a 60 CHF refund and free breakfast, which I do want to credit. But the refund isn't really the issue. Being told something wasn't happening while I could hear it through the wall of my room (and while their own staff had already confirmed it) is what I'll remember, and it's why I wouldn't stay here again or recommend it to anyone. Disclose the construction and let guests decide.