Grand Hotel de l'Opera, BW Premier Collection

BEDBUGS. The hotel looks beautiful, the location is excellent, and the staff are very friendly and helpful. However, I had an issue with what I believe to be bedbugs, finding a bug in the sheets after being bit. I was promptly moved to another room but found, according to epa.gov, casings and the telltale bedbug feces markings there as well. I was also bitten several times. I fled to the Mercure Toulouse in the middle of the night, having to fly through the streets with my luggage because there was no time to wait for a taxi after midnight and the receptionist at the Mercure needed to shutdown down the computer for the evening. Happily I made it just in time and the Mercure Toulouse is very clean and welcoming. I sent images in an email to the Grand Hotel de l’Opera and received no reply. When I followed up after returning to the States, they said they “found no evidence of bedbugs or signs of an infestation.” The email was addressed to another person which has me wondering if another person also complained about bedbugs. They refused to issue a refund but were happy to enroll me in their rewards program and gift some points. (No thank you!) Very unsatisfactory customer service and care.

A boutique hotel with a classical decor. Clean and nice little touches to make your stay easy. No restaurant but a breakfast area. Right downtown so plenty of choice for restaurants. For the price, it is good value for Toulouse. Parking is a problem and provided at a public parking across from the hotel. There isn’t anywhere to unload the luggage so you have to carry your luggage from the public parking to the hotel. The parking is very busy and unfortunately does not have elevators. So, if you park 4 floors down, guess what, you are bringing it up through the stairs. So, if you are physically challenged, this hotel will not work for you.

We stayed at the Grand Hotel L’Opera for 6 nights while we ventured all over Toulouse and the surrounding cities. This is a perfect location for walking, sightseeing, shopping, and enjoying the restaurants and food choices in Toulouse. We hopped on a local train for a day trip to Alb and also took a day trip to Carcassonne. Both of these cities are about an hour by train. The hotel staff, especially Clara and Kristof, went above-and-beyond to make us feel very welcome. They are very focused on the hotel patrons🥰. And it is obvious they love their jobs. The room was absolutely stunning with great views of the Capitole and plaza, a beautiful bed, and a spacious bathroom. We look forward to staying again at Grand Hotel L’Opera when visiting Toulouse😍