ibis Toulouse Purpan

Surly male on reception. Teaching a female, who was pleasant - he looked most unwelcoming, however. The room was well-proportioned, but the air conditioning didn't work. It was so hot, we had to sleep with open window, so we're badly bitten by mosquitoes. The shower nozzle wasn't attached properly and the soap dispenser was detached from the wall tiles. Finally, the room was contiguous with an adjacent room, with only a door separating us from a loud male. We didn't ask for a communal arrangement. Ibis can and should do better. It didn't ruin our trip, as Toulouse is stunning, but pretty poor.

Pros: The location is close to the airport and near a tram line into the city centre, maid was very friendly and came to give me a belt in the carpark which I accidentally left behind! Cons: Reception staff were always slow, only ever 1 person and they were always on the phone, for check-in and checkout or when I wanted to request a late checkout for a fee. The late checkout was confirmed but I got a knock on my door shortly after normal checkout time to say they couldn't accommodate the request and I needed to leave. Also, it's close to public transport running until 1am, but when I tried to get back on foot around 10:30pm the gate was locked and I had to walk in my foot through the car gate after phoning the hotel