The Cascades Hotel at Sun City Resort

Good day. To whom this may concern. Booked a room at the Cascades room 1205 from Tuesday the 28th April till the 1st May. I have had very bad service. 1. No turn down service 2. Tv never worked 3. All tea stations was never refilled 4. Bathroom soaps etc wasn't refilled 5. No towels 6. Shower flooded 7. Phone keep switching off. Every day/night I had to call and request things. This really was a very bad experience for a 5 star hotel. I would rate this a 1 star hotel. I believe that the cheapest hotel in the sun city resort (cabanas) offers a way better service than a so called 5 star hotel. We had family staying in the main hotel and they had a better service compared to what was expected at the Cascades. Room was better/ neater and all service was 100%. Regards to the turn down service. We wasn't even in the room and never had the private sign on the door but they said we was sleeping and that's why never did it. Next night we told them we are leaving come back in a hour that was before 7pm and nothing. And that is when I had enough and completed about all of this issues and did this mail. I think its a waste of money booking a so called 5 star hotel and not getting whats expected. Wish I had read reviews before booking the Cascades... You want suggestions make the: Main hotel 5 star Cabanas 5 star Cascades 1 star Its really disappointing that we pay for a 5 star and only get 1 star service.

"Exceptional Leadership and a World-Class Stay" We recently returned from an unforgettable stay at the Cascades Hotel, and we cannot praise the team enough. A special thank you to the Hotel Manager Ayanda…whose hands-on leadership is evident in every detail of the resort's operation. From the seamless check-in to the attentive service at breakfast, it’s clear that guest satisfaction is the top priority here. What truly set this experience apart was the staff. They went above and beyond to make us feel welcome and valued. The hotel itself is an oasis of calm, the rooms were incredibly comfortable and clean. We loved the lush tropical gardens and the iconic glass elevator that offers those breathtaking panoramic views of the resort. The central location made it so easy to access Sun Central and the Valley of Waves. If you’re looking for a sophisticated, peaceful escape in the heart of Sun City, this is it. We’ll definitely be back!

1st of all had to move rooms because the room was missing furniture lol. 2nd room didn't have a shower head, no hot water and drain was blocked. Also had a funny smell, room service prices do no match the menu prices ( and this is blamed on the I.T department), rude staff (not all some are very friendly). Unfortunately cascades is no longer a 5 start establishment. No more worth the money. Really had a horrid time staying there.