Meliá Vinpearl Hue

This was our second stay at this beautiful hotel, and once again, it exceeded all our expectations. We chose a Level room with a stunning view of the city of Hue, and our stay was simply perfect. The entire staff is attentive, professional, and dedicated to providing exceptional service. The Level experience is truly outstanding. It's the little details that make all the difference; the courteous staff who are always available and eager to help, the exclusive lounge open throughout the day, and the excellent selection of both non-alcoholic and alcoholic beverages served in the afternoon, accompanied by delicious snacks and appetizers. We especially appreciated the evening service, with the bed prepared for the night and small chocolates left as a thoughtful touch to end the day. The breakfast restaurant offers an extensive and high-quality buffet, and there is also a dedicated area reserved for Level guests, which adds to the overall comfort and exclusivity of the experience. The hotel is ideally located, with many excellent restaurants nearby, and sightseeing tours can easily be arranged directly through the hotel. We are already looking forward to returning for a third stay. Without a doubt, this is our favorite hotel in Hue.

The room was spacious, the bed was super comfortable, and we loved that they provided plenty of pillows and colouring kit for kids. Breakfast was excellent with a great variety of options, the location was very convenient, and the staff were friendly and helpful. The hotel is popular with tour groups, so the lobby could get a bit busy during check in and check out, but it didn't affect our overall experience. We'd happily stay here again!

We stayed at this hotel for 3 nights. We booked the Level Deluxe room with executive lounge access, which was spacious and clean and also came with a complimentary afternoon cocktail hour. The room also had a great view over the city centre of Huế. The swimming pool area was also nice and a good place to relax. The cocktails were really good and we also really enjoyed the canapés. Overall the staff were kind and attentive, although as it is a large hotel chain the service felt less personal compared to other hotels, but that didn’t apply to everyone as some staff really went out of their way to help. Quyen in particular stood out during our stay. She was very attentive and even surprised my partner with a small birthday cake, which we really appreciated. The only negative experience was that the air conditioning in my mother and sister’s room was not working properly. It wasn’t fixed quickly and communication around it could have been clearer, which unfortunately led to a poor first night’s sleep for them. Another small downside was the elevators, which sometimes took quite a while, though this is understandable given how busy the hotel is and that it’s a high-rise building. On a positive note, I would like to thank concierge Quyen again for her help during our stay, my mother especially appreciated her.