Imperial Hotel Hue

Best door man ever - Van Duc. Very helpful remembers conversation details from day before, conscious of safety for women traveling on own. Ladies on the customer counter not so warm. Must be tired. Rooms - not 5 star. Lucky if it's a 4. Had two room keys - one worked second didn't. Door handle lose - surprised it didn't fall off in my hands. Buffet breakfast was terrible. Variety limited. Location close to tomb/s excursion. Restaurant on 16th floor was awesome - I attended because of the discount flyer - sad because I was the only customer. Food was great. Service was the best being only customer.

The hotel is not a true 5 star. While the “bones” are good, there is lots of room for improvement. The architecture is beautiful, but tired. Most of the carpeted areas would have to be redone. The gym is oddly situated in what likely used to be a restaurant, it has really old carpet and the ac doesn’t work. Some of the machines need maintenance. The pool is lovely, but there is almost always no one there, and there is no bar. So you have to bring your own drinks. I even saw someone ordering food from grab. I had a suite, which featured a separate living room. It was an elegant room, but a lot of things didn’t work. The outlet next to the bed was loose. I had to unplug one of the night stand lamp to charge my phone. Two of the lamps didn’t turn on/off as the switch was defective. Black out curtains were not black out. Breakfast was good, not outstanding. Yet, the service was very good. Everyone went out of their way to make me feel welcome. The location is good, a few minutes away from most shopping and sightseeing. Restaurants abound. The hotel suggested a restaurant nearby and I loved it.

Nice expensive Hotel, the swimming pool should have been behind, at ground level, and bigger, for a 5 star hotel, and they close it too early, at 19:00 o'clock. Bummer. The 4 busy elevators are too full at times, and it took me long minutes to get to ground floor at times. The Lobby people are amazingly nice and helpful, especially a Captain of the Bell boys department, Van Tuk, he's an amazing friendly nice good professional person. We loved him. He made everything else seem less important. I give this hotel 5 stars.