Hotel Victoria Gran Meliá

A truly unforgettable stay – made magical by Alicia! Staying at Gran Meliá Victoria Mallorca is a experience like no other. It is such a unique, iconic property, and knowing how much dedication and effort goes into maintaining a hotel of this caliber makes staying here all the more special. A heartfelt thank you to the entire team for their dedication, but an extra special spotlight must go to Alicia Dzhafarova from Guest Experience. Alicia’s exceptional hospitality, genuine warmth, and proactive care made our stay truly extraordinary. We are so grateful to have had her looking after us—she provides the kind of thoughtful, world-class service that genuinely makes all the difference. We will absolutely be coming back. Thank you, Alicia, and thank you Gran Meliá Victoria!

The rooms were definitely the highlight of our stay. They are spacious, comfortable, and have nice balconies, which we really enjoyed. Unfortunately, the housekeeping service was very disappointing and far below what we would expect from a five-star hotel. The rooms were not cleaned properly, and basic amenities such as coffee, milk capsules and water bottles were not replenished. ‏Breakfast was average and quite basic. The selection and overall quality did not reflect

**Disastrous hotel, deceiving photos, absolutely not 5-star standard, terrible service** I strongly suggest to avoid and am not exaggerating. * The common areas are very dated, with several dirty sofas and carpets (actually stained and dirty). The online photos (while real) are misleading compared to reality. * The mattress is of poor quality and is composed of two beds put together with toppers, so there’s a hole in the middle. Not a 5 star hotel mattress. * The service is slow and poor. I tried to cancel at check-in after seeing the property. Even though I had booked the same day (the reservation was non-cancellable) and they only agreed (after escalating to manager) to refund the second night. No empathy, understanding or sense of service from the front desk manager especially since I had just made the reservation. * The checkout process took 40min as they’re not trained to issue a refund or deal with standard hospitality cases. The valet was not there, due to understaffing. I went to the garage myself and couldn’t find the car. I then had to wait again for the valet to come back. He didn’t so they want finally pointed me to a second garage where I went and got the car myself. * The suites are renovated, but the renovation is incomplete. The bathroom feels old as they kept some of the original marble/finishes with partial renovation, so a half-done update. The rest of the suite is nice and renovated with nice view. * The night time room service only has 4 very basic items to order (yes 4) so it’s practically inexistent. * The pool area is nice compared to the lobby/common areas, slightly dated furniture though. * The front desk and restaurant staff are friendly. Overall, this hotel is terrible and does not deliver a luxury hotel experience. At an €800 / night price point, the condition of the property and service is absolutely unacceptable. Hope this review is helpful to others.