Hotel Goldener Hirsch, a Luxury Collection Hotel, Salzburg

Old world charm meets modern luxury. The hotel has vintage vibes molded with modern luxury features and is pretty upscale and justifies its price tag. Titanium status was honored, room upgraded, free breakfast was great. The staff from front desk to butler to breakfast attendants were amazing. They all were very welcoming, polite, accomodative and made our stay unforgettable. The beds are confortable, bathroom have overhead speakers to play soothing jazz music from local station or your phone. Would be coming back when In Salzburg again.

We spent three nights at the Goldener and we highly recommend a stay here. The Hotel is located right in the Alstadt. Despite the fact that it is located in a busy area, it was quiet. The Hotel is beautifully decorated. Our room was clean and had amazing street views. Everyone at the Hotel treated us wonderfully. We enjoyed sitting at the bar in the evenings and had some wonderful drinks prepared for us while we were there. We highly recommend a stay here!

Let me give the hotel its due first, and there is plenty of it: the Goldener Hirsch holds one of the loveliest addresses in Salzburg, and the staff one meets are warm and unfailingly courteous. Had it been content merely to be charming, this would be a happier notice. But it bills itself as something grander, and grandeur is a promise one must keep. A gesture arranged well in advance to mark my wife's fortieth was forgotten; reminded discreetly mid-stay, I was assured it would be handled at once — and it was forgotten again, which takes a certain commitment. The promised IT man never came, the television and network were feeble, and milk arrived only after pursuit. One suspects two hotels: a charming one that answers the emails, and a forgetful one that runs the building. On money it shows not noblesse but its meter: throttled internet unless you pay extra, and €100 each way for the ten-minute "executive" run from the airport that a taxi does for €20. The bones are admirable — building, position, people. What is missing is reliability and largeness of spirit, which are rather the point of the word "Luxury." A good hotel, then; not, on this evidence, the five-star one on the door. I had resolved to say none of this — not at the desk, and certainly not online — lest it cast a shadow over my wife's birthday. The review exists for a single reason: the hotel would not stop soliciting it — by email, no less, the same machinery that could not convey a single message to our room. They wanted their review; here, at last, it is. Voilà.