Atlantis City Hotel

Everything was almost perfect. The hotel is in a great location — just a 5-minute walk from the beach, with the city centre and old town almost right next to it. There are plenty of cafés, restaurants and shops nearby. The hotel doesn’t have a swimming pool, but there are three jacuzzis and sun loungers on the rooftop. It’s a very luxurious place. The food at the hotel was delicious. For dinner, there were usually 3–4 hot dishes to choose from, while breakfast was mostly the same every day. However, there was always enough food for everyone. The staff were very helpful and always smiling. We only had one issue on our first night. We had booked a room with an extra bed for our child, but there wasn’t one in the room. They brought us a folding bed, but once it was set up, there was no way to access the balcony because the room was very small. However, everything was sorted out, and the next day we were given a perfect, spacious room on the second floor. I highly recommend this hotel! :)

Our room was double booked so we were moved to another accommodation which cannot be compared to the pictures uploaded by the hotel. No window, no reception, moldy dark maid room. We didn’t want to stay and insisted on staying at the hotel we actually booked. They booked a room for a night in a different town. On the 2nd day we were able to get a room, even though the room we got was occupied again. How can this be messed up twice? After all we haven’t received anything to complement our terrible experience.

Reception staff pleasant and helpful. Rooms are noisy as you can literally hear conversations, particularly if people are on their balcony. They compete with music from local restaurant which stops before midnight. Bring ear plugs or maybe hotel should supply! However I question it being 4* - no robes to use. Finally found slippers. No tissues, haircomb or hair conditioner. Shower good but small. Breakfast basic - the ingredients seem poor quality. I asked for an omelette but no, not available. Fried sausages, fried & boiled eggs, fried bacon & chips. Heart attack food. Just sliced white bread - no artisan breads. Some pastries baked off from frozen and who eats cooked carrots for breakfast! Dining staff could be friendlier. There are plenty of restaurants and coffee shops to the right of the hotel. Location ok ish.