Waldorf Astoria Chicago

I just had a fantastic stay at Waldorf Astoria Chicago. There are many nice hotels in the area, and I would highly recommend this one for several reasons. Location: in a nice part of downtown within walking distance of many great restaurants, shops, and attractions. Amenities: what stands out the most for amenities is probably the complimentary car/driver that will bring you within a 1 mile radius. It is first come- first served but we typically did not wait long. It was very convenient and dropped us off at our river tour location. We were quite busy around Chicago so we didn't get to enjoy the gym, lap pool, and spa; though they looked great. Room: clean and upscale, as you’d expect from a Waldorf property. Food: we only ate food at breakfast and each meal was fresh, filling, and tasted great. Service: there are many people whose service stand out. First and foremost, I’d like to thank Michel the concierge. He was very helpful in recommending activities, explaining our amenities, and was very welcoming overall. Also, I had a question regarding a benefit as a diamond member which he did not know; instead of just passing off my question, he went to find the answer from a colleague, which I really appreciated. I’d also like to thank Caitlin who helped at check-in. As a Diamond member benefit, she helped arrange a complimentary space-available upgrade, which is always very appreciated. Lastly, James and Ray in Brass Tack gave impeccable service each morning for breakfast. If you’re considering a stay in Chicago, I would strongly suggest staying at this Waldorf Astoria.

We had an amazing stay at this lovely property. Everything was made better when my daughter’s accommodations elsewhere fell through for a night and DeAndre helped us make arrangements to have her join us at the hotel. We were all extremely comfortable. The service from everyone was unparalleled. We enjoyed visiting the restaurant Brass Tack several times and had a fun visit to the speakeasy Bernards.

Property is beautiful and service is usually great if you are actually in a Waldorf bar or restaurant. We attended an event (veuve) at their courtyard, however their event really fell off from last year. The presentation was not the same, short cuts taken from the food, cups, size of event, decor. Last year servers were plentiful and the pours of veuve were on point. This year we had time for one last pour but because there was one server for the event, she missed us. By the time server came back to us, our time was up. They sell tickets for different times and we were told they needed time to prepare for the next set of guests. I understand and would not want to interfere with the next round of guests, but definitely noticed the decline from last year's service. Really a great experience last year, unfortunately this year they missed the mark. Waldorf has such great standards and service, that's its disappointing that this event is not up to par. We moved our party to another bar on property and that experience was a 10 ! Our server was attentive and friendly. The drinks were great, just like previous times. So don't know if its fair to give them 3 stars, because 3 is reserved soley for the event itself.