The Fitzwilliam Hotel

We stayed at the Fitzwilliam Hotel for four days and had an incredible experience. From the very beginning, all staff on site was incredibly helpful and friendly. They brought our bags up to our room, walked us to our room, answered any and all of our questions, and were always available to help. We were impressed with the size of the room and style as well as the daily breakfast. Best of all, the hotel was centrally located which made our plans so easy to execute. We absolutely loved our time here and I would recommend it to anyone staying in Dublin! We booked through Costco Travel

Not only is the hotel gorgeous & centrally located to all the walkable places in Dublin, the staff was lovely & made our stay very easy and smooth. From check in to check out, the process was seamless. I especially wanted to make sure to shout out Priscilla. She went above and beyond to make sure our stay was special— we were jet lagged & exhausted, and she made our first day in Ireland so wonderful! Also the hotel breakfast here was amazing. Would recommend!

During several of my recent stays,Upon check-in, I had several pieces of luggage, yet some of the older doormen did not come out to assist until I had already carried my bags to the entrance myself. I noticed that some of the older doormen consistently had minimal eye contact or greeting. This occurred not only upon arrival for check-in but also each time I went out or returned to the hotel. Younger staff, however, were proactive and welcoming. I have stayed at many five-star hotels, and this is the first time I have encountered such a lack of arrival service. For a hotel of this level, I would expect all staff to provide a consistently warm and professional welcome. I hope this feedback helps improve the guest experience.