Sheraton Surabaya Hotel & Towers

Honestly ya, your rooms are excellent, and the service is outstanding. I especially enjoyed the lounge.. it’s comparable to the one at Sheraton Gandaria. Unfortunately, the breakfast experience was disappointing. I had a late-night meeting, so my colleague and I went for breakfast around 9:00 AM on the weekend. By then, many of the food items were almost gone and were not replenished promptly. I hope you can improve and FIX this, as it affects the overall guest experience. Overall, thank you for the great stay. 👌

I recently stayed at the Sheraton Surabaya, and it was an excellent experience. The hotel itself is clean, comfortable, and in a perfect location right next to the mall, which made everything very convenient. What really stood out to me, though, was the people. I want to give a special thank you to Mrs. Tika at the Front Office. She was incredibly helpful, professional, and made the check-in process feel very welcoming. In fact, the entire staff deserves credit—everyone I encountered was friendly and went out of their way to provide great service. It’s rare to find a hotel where everyone is so consistently kind. I’ll definitely be staying here again. Highly recommended!

Great service from reception team Had a smooth stay at Sheraton Surabaya. Check-in was quick and professional. Special thanks to the Receptionist Mr. Bryan and team and Concierge for their help and recommendations during our stay. Room was clean, facilities excellent, and location very convenient. Highly recommend and will stay again.