Ramada Hotel & Suites by Wyndham Costa del Sol

We will never come to this hotel again. We definitely did not get the same apartment we booked. The hotel only explained that the pictures are indicative and Booking said that we have the right to get the apartment according to the picture. Absolutely shocking nonsense from the hotel man. They only tried to explain that we have got a bigger apartment than we booked but we did not really want a bigger ugly apartment but a modern and contemporary room. You can see in the pictures what we booked and what we got. Do not book an apartment from this hotel. The grey-haired man kept insisting that we had been upgraded to a bigger apartment. Upgrade? We will get a creepy apartment from the 80s instead of a new modern apartment. The hotel clearly sells itself with new modern apartments and most people get old, run-down apartments. This is completely a rip-off of the customers. There were holes in the living room walls and a gap in the front door so big that a rat could come in at night. We are really disappointed and we will definitely never come to this hotel again. The hotel did not agree to any kind of compensation. The customer pays for a new modern apartment and gets everything else!

Just left a 2 night stay (2 adults and 2 children) and unfortunately did not have a good experience overall. The first room we were given had a very bad ant infestation in the bedroom - there were hundreds of dead and alive ants all over the floors in the bedroom, bathroom and we even found some in the children’s bed. The general cleanliness of the room was also not good - the bedsheets were stained, the floor had dried food and crumbs and the window sills were black. The ant issue wasn’t really ideal but also to be expected in hot countries, it was the general cleanliness that was a bigger issue. We complained and they sent housekeeping to clean up, but also offered us a different room. We were told someone would come to move us in 10 minutes so we waited over 50 minutes and eventually gave up and asked to wait until morning so we could eat and put kids to bed. The next morning I again asked for a refund and/or a room change and was told someone would come and move us in 15 minutes. Again we waited nearly an hour before someone arrived, and when I chased up a time the person I spoke to was pretty rude. The new room was cleaner and didn’t have any ants, so it was an improvement. I will say that a lot of the individual staff we encountered were so lovely and friendly, housekeeping, maintenance and the porters were all lovely, but the communication with management/guest services was really bad and we constantly had to chase for updates. We spoke up several different staff members,including management, in person and on the phone and at no point did anyone apologise, or ask us if we were happy with the way it was dealt with. We ate the in safari restaurant and the staff there were lovely, the entertainment was great and the food was nice - so it wasn’t all bad! However for us the accommodation itself was unpleasant and the way it was dealt with was really disappointing.

Stayed here for a second visit as we stayed at Ramada last year and had a fabulous room (518 Marina del Ray)lovely terrace full sea view with sunrises. This time we were given a room in the supposedly better Wyndham resort, and whilst the gardens were picturesque the apartment was not as good. We had a one bedroom unit with full facilities but only partial sea view. The unit had no drying up towels or kitchen roll in the kitchen, just two cooking pots, no frying pan. If you were staying for a longer period this was far from ideal. The pools were nice but cold and busy. Difficult to get a lounger as all had towels on them suggesting taken??? The hotel is well situated for a short drive out to shopping and restaurants.