Novotel Brussels Centre Tour Noire

Great, convenient location. Helpful and friendly staff. Large room set up as requested. The downsides were lack of amenities for a 4 star hotel (e.g. slippers) and the separate toilet to the bathroom does not have a sink so its not very hygienic or private if sharing a room with friends, colleagues or family. Also, only one toaster machine at breakfast. Would be better to have two so there are no queues.

We stayed during the Christmas market season and enjoyed stunning views of the church and the market right from our room. This was truly one of our best hotel experiences. Our room was outstanding—from the exceptionally comfortable bed to the excellent shower and bathroom. We appreciated the cold refrigerator, kettle and coffee maker, and the easy-to-use TV, which made our stay even more enjoyable. The welcome at reception was friendly and genuinely kind, setting a wonderful tone from the moment we arrived. The location is outstanding, with several clean and convenient parking garages nearby and easy access to public transportation. We plan to visit again and will absolutely stay at this hotel. Highly recommended!

The hotel has a great location - very close to the center, but not right in the middle of the noise and crowds, which made it easy to find and very convenient. The lobby felt warm, stylish, and welcoming, and the staff were friendly throughout our stay. The room itself was spacious, clean, and well-maintained. The bathroom was beautiful, and the bed was very comfortable. Housekeeping did a great job, as the room was refreshed while we were out. There were a lot of nice amenities as well. The spa area was pleasant, and the fitness room was well-equipped. The swimming pool was quite shallow, so it’s more suited for kids, but still nice to have. There were also two saunas, which we enjoyed. A small but very useful detail was the dryer and drying rack in the bathroom — perfect for swimsuits and towels. There were just a couple of downsides. The air conditioning was positioned directly above the bed, which made it a bit uncomfortable — with the duvet it was too warm, but without it, it felt too cold due to the airflow. And they sadly didn't have blankets. Also, the windows didn’t block out much noise, so you could still hear the street even when they were closed. Check-in and check-out were both smooth and easy. Overall, it was a very pleasant stay, and I would still recommend the hotel despite the minor issues.