JAL City Nagasaki

Located right next to China town and Shian bashi street so there are lots of restaurants and bars. About 5 min walk to the nearest tram stop and the airport limousine bus stop. The staff were helpful and professional. We booked two rooms and the room condition was decent, however, one of the bathroom’s shower curtain reeked of mold which was one big downside. Overall, our stay at Hotel JAL City Nagasaki was satisfactory.

The room was clean and well maintained, but the service standards at this hotel are appallingly bad. As feedbacked by previous guests, the parking situation around the hotel can be confusing, and there is a lack of clarity on the affiliated carpark parking charges. While attempting to understand the breakdown of the parking charges, I was yelled at by the senior staff manning the front desk in an abusive manner, where he was gesticulating and pointing at me while doing so. This service behaviour is utterly unacceptable and contrasts strongly with the high service standards that is synonymous with Japanese hospitality. I was left flabbergasted by the entire encounter given that I was patiently trying to understand the parking charges. It is most unfortunate that I would now associate the JAL hospitality brand with this "once-in-a-lifetime" encounter. The initial check-in was actually smooth-going, where the younger female staff member took the extra effort to address our questions despite the language barrier.