Hotel Adlon Kempinski Berlin

My daughter and I stopped by the outdoor restaurant on premises to have some lunch. We were asked to wait 5 minutes which is no big deal at all. We got sat within the 5 minutes which was great. By the way, there are approximately 80%of the tables open, if not more, so not busy. I'm a very chill person... We were not given menus or even approached at all once we were sat. I looked at my watch and waited until over 12 minutes had passed and then asked if it would be possible to see a menu. One (1) was brought over, for two people to look at, but at this point I'm not very impressed. After another 10 minutes, a server with a full tray of drinks tries to serve me a coffee drink, to which I say, I'm sorry, but that isn't mine. At this point, to no fault if her own, she proceeds to spill the coffee on me and anther series of drinks on the guy next to me. It was warm at best, so no big deal, but the absolute lack of concern by that entire staff was just plain outstanding. They were not happy about the drinks being dropped, but couldn't care less about whether I had anything spilled on me. I finally asked a woman that was standing by me for a napkin and she gave it to me, but that's it. And still, can't get anyone to even acknowledge that we are there or ask if we would like something to drink. I was there for about 30 minutes, and really didn't want to write this, but when I got back to my hotel (which is the Grand Hyatt and way awesome BTW... PROMPT service too😉) I felt I had to, as there are just so many places that have great service here in Berlin, and one rated this high needs to hear about stuff like this