EUROPÄISCHER HOF Aktivhotel & Spa

Our experience at this hotel was extremely disappointing from the moment we arrived. Instead of being welcomed with kindness and professionalism, we were treated with disrespect and hostility. The staff raised their voices at us, spoke in an unprofessional and rude manner, and made us feel as though we were not wanted there. Rather than offering assistance or making us feel like valued guests, they created an uncomfortable and unwelcoming atmosphere. Hospitality is meant to make guests feel respected, safe, and appreciated, but this experience was the complete opposite. The lack of courtesy, poor customer service, and disrespectful attitude completely ruined our stay. We were left feeling embarrassed and upset by the way we were treated, and it is unacceptable for paying guests to be spoken to or treated in such a manner. We expected basic respect and professionalism, but unfortunately received neither. Based on this experience, I would not recommend this hotel to anyone, as the level of customer service was far below what should be expected from a hotel. i swear on my whole life it is horrible.

Amazing Ski Weekend in Gastein Region – EUROPÄISCHER HOF Bad Gastein We spent two fantastic days on the Gastein slopes, pampered by fresh powder snow. For accommodation, there was no question – we booked EUROPÄISCHER HOF Bad Gastein, as we’ve stayed here three out of four previous visits and absolutely love it! The standout services include: heated ski storage for boots and clothes (separate unheated for skis), billiards and ping-pong tables, wellness pool and sauna, plus high-quality breakfast (and optional dinner). Their flexibility is top-notch: we arrived at 1 AM past check-in, but they welcomed us without issue. A huge thank you to the friendly and helpful staff! Special mention to sauna and wellness master József Németh, whose humor and expertise elevated the experience – post-skiing, we headed straight there to unwind. Thank you, József! Highly recommended to everyone!