America

I would give zero stars if I could. This hotel is completely gaslighting and dishonest. We were fully aware the hotel was fully booked, and you were also fully aware we came as a family holiday. From the beginning, we clearly informed the front desk that my third sister was staying in another hotel but she spent time with us during the day because she has a medical condition and cannot stay alone all day in her room. Instead of showing understanding, you treated us aggressively and kept shouting at us every single day. We never hid the fact that we were three people — we told the manager upon arrival, yet you keep denying it. Regarding breakfast, only one person had breakfast every morning, and the options were extremely poor and disappointing. On the first day only, I took a tray for myself because breakfast was about to close at 10:30 AM, and I didn’t want to go back and forth. Suddenly at check-out you charged me 69€ without any explanation, without notifying me in advance, and you refused to listen when I told you only one person had eaten breakfast every day. Additionally, the staff were constantly rude, unwelcoming, and extremely racist towards us. You charged us a 200€ guarantee deposit without informing us clearly before booking — this should have been mentioned openly in the booking details. In short: no respect, no hospitality, no professionalism. Only arrogance, lies, and discrimination. We deeply regret staying at your hotel, and I would never recommend this place to anyone. Worst hotel experience ever. The worst worst worst hotel they kicked me out I’ve never written a negative review before, but this experience left me genuinely shocked and upset. The staff at Hotel America were unbelievably rude, unhelpful, and dismissive from the moment we arrived. Instead of hospitality, we were met with cold attitudes, eye-rolls, and complete lack of professionalism. Any simple request was treated like a burden. At times, their behavior felt almost personal — as if guests were an inconvenience. I tried to stay calm, polite, and patient, but they made it nearly impossible to feel welcome or safe. What was meant to be a relaxing stay turned into a stressful, uncomfortable experience. This is not how guests should be treated at any hotel, let alone one that claims to offer quality service. I strongly advise anyone considering this hotel to look elsewhere. There are many better places where you'll be respected, heard, and treated with the basic decency every guest deserves. Absolutely would never return.