Rixos Premium Dubai JBR

My boyfriend and I stayed at Rixos JBR Dubai from July 15th to July 22nd, 2026, and we had an absolutely amazing experience. At the beginning of our stay, we were informed that the main pool was under renovation and that only the smaller pool was available. Of course, this was initially a little disappointing. However, the hotel manager, Mert, went above and beyond to make our stay unforgettable. He found an incredible solution for us by upgrading us to a beautiful suite. We were beyond happy and truly impressed by his professionalism, kindness, and dedication to guest satisfaction. We have honestly never experienced such outstanding hospitality before. Not only Mert, but every single member of the hotel staff was exceptionally friendly, welcoming, and attentive. Everyone made us feel genuinely valued, and their warmth exceeded all our expectations. The food was simply outstanding—every meal was delicious, with an incredible variety and excellent quality. What made this hotel truly special was the atmosphere. From the very first day, we felt like part of the Rixos family rather than just guests. That feeling is priceless. Thank you so much for such a wonderful and unforgettable stay. We would choose Rixos JBR again without hesitation and cannot wait to come back!

My family and I really enjoyed our stay at the hotel. Our room on the 36th floor had an amazing view and was very spacious, bright, and beautifully designed. We also really appreciated the warm welcome gesture, including the fresh fruit and nuts that were sent to our room. The breakfast was outstanding, with a very high level of quality and a great variety of options. The swimming pool was also beautiful, spacious, and very enjoyable. The only thing that disappointed us was that smoking shisha is permitted around the pool area. The smell was quite strong and unpleasant, especially considering that the pool was full of children and families. In fact, we had never experienced anything like this at a hotel before, and it significantly affected our enjoyment of the pool. Overall, we had a wonderful stay and were very happy with the hotel and its services. We hope the management will consider making the pool area a shisha-free environment, particularly for the comfort and well-being of families and children.

I would like to express my sincere appreciation for the excellent service and hospitality at Rixos Premium Dubai JBR. I have had a wonderful experience with the hotel, and what truly makes Rixos special is the professionalism, kindness, and attention to detail shown by the entire team. A special thank you to Mert, the Front Office Manager, for his outstanding professionalism, support, and welcoming attitude. He is a true example of excellent leadership and guest service. And Belgin she was so helpful and kind she’s very welcoming 🙏🏻 I would also like to extend my sincere appreciation to the General Manager for creating such a high standard of hospitality and for leading a team that consistently strives for excellence. Thank you to everyone at Rixos for making the experience so enjoyable and memorable. It is clear that great leadership and a strong team culture are behind the exceptional service. I highly recommend Rixos Premium Dubai JBR and look forward to visiting again.