Novotel Rotterdam-Schiedam

I got into the hotel via taxi when I got in it was too early to check in. The receptionist with blonde or red/orange hair was very unwelcoming when I spoke to her. She made me feel I am not welcome to stay in the hotel. I waited until 3pm and walked outside a little bit. When I got back there was a long que for check in. When I got my key card and went to the room she has provided me the ground floor 1st room with a lot of noises from incoming guests and right in front of parking area with cars and people walking past the window. I asked if I could get another room and she spoke to me in front of the other guests in a furious way. I understand she might be stressed that day but the treatment and setting was not right, and I have been asking in a very nice and calm way. I could just feel the outrage from her. She said I could wait in the reception for a long time until she checks in all the guests and she will see if there is a room available and I said ok I can wait here but then after 5 seconds she suddenly changed her mind and said the hotel is fully booked so I can’t have a replaced room. She got me confused with her changing mond without even checking the system for another quiter room so I could rest in the afternoon having been from a very long trip. In the end, I could not do anything but use that room she assigned to me while I could see other guests still being checked in that has the same room and better location than me. I reflected on this and I think that receptionist could have dealt with the situation better and she could improve by having more training to be a happy, joyful, polite and welcoming receptionist to guests. She should remember guests come from around the world and had a long trip to be able to get there for a vacation and relaxation, we’re not looking for a bad service/treatment.

I asked two front desk staff members, but both refused to help heat up my child's food in the microwave. I do not understand why they were unwilling to help with such a small matter. As a result, my child could only eat cold food. My recommendation: please place a simple microwave in the lobby so that guests can easily heat up baby food. Much of baby food needs to be served warm.

Worst 4-star hotel I have ever been to. Booked a two nights stay for 2+ 2 children and had the superior room . However after check in we realised that the bed is not made for the kids at 22.30. The room is clearly made for two adults only . You can see everything is made for two and they totally ignored our 8 and 13 years ago children. No towels and no bed , no cups for the kids. Even thought they made the bed for us after request but hotel has zero compensation except sorry.