Novotel Rotterdam-Schiedam

Had a nice stay here - staff were really friendly and the rooms were clean. Good parking onsite - really easy access from main road. Easy walking distance to both the metro and tram so once we were parked up we could explore easily using public transport. It’s not a 5 star hotel - when we booked it was one of the cheaper options… especially with parking. the negative reviews don’t really do the place justice- the rooms were clean and although the carpets in the corridors were really stained this didn’t impact the rooms. Breakfasts also varied and plentiful.

⭐️⭐️⭐️⭐️⭐️ Wonderful Stay & Outstanding Service We booked this hotel online for a 5-night family trip, and we were so pleased with our experience that we decided to extend our stay. A special mention goes to Rimsha Habib at the front desk, who went above and beyond to make our extension as smooth as possible. She helped us keep the same room and offered us an excellent rate. Her professionalism, kindness, and willingness to help truly stood out. We originally planned to stay only 2 additional nights, but thanks in large part to Rimsha’s exceptional service, we ended up booking another 5 nights! We highly recommend Rimsha Habib and hope her management recognizes her outstanding dedication and customer service. She is a real asset to the hotel and absolutely deserves recognition and opportunities for promotion. Overall, a fantastic family stay with excellent hospitality. We would highly recommend this hotel and especially Rimsha for her exceptional service!

I got into the hotel via taxi when I got in it was too early to check in. The receptionist with blonde or red/orange hair was very unwelcoming when I spoke to her. She made me feel I am not welcome to stay in the hotel. I waited until 3pm and walked outside a little bit. When I got back there was a long que for check in. When I got my key card and went to the room she has provided me the ground floor 1st room with a lot of noises from incoming guests and right in front of parking area with cars and people walking past the window. I asked if I could get another room and she spoke to me in front of the other guests in a furious way. I understand she might be stressed that day but the treatment and setting was not right, and I have been asking in a very nice and calm way. I could just feel the outrage from her. She said I could wait in the reception for a long time until she checks in all the guests and she will see if there is a room available and I said ok I can wait here but then after 5 seconds she suddenly changed her mind and said the hotel is fully booked so I can’t have a replaced room. She got me confused with her changing mond without even checking the system for another quiter room so I could rest in the afternoon having been from a very long trip. In the end, I could not do anything but use that room she assigned to me while I could see other guests still being checked in that has the same room and better location than me. I reflected on this and I think that receptionist could have dealt with the situation better and she could improve by having more training to be a happy, joyful, polite and welcoming receptionist to guests. She should remember guests come from around the world and had a long trip to be able to get there for a vacation and relaxation, we’re not looking for a bad service/treatment.