Hotel d'Angleterre

We have just checked into this hotel for a two-night stay. This isn’t our first visit—we have stayed here several times before, although always during the winter. Before making this booking, we specifically called the hotel because my husband has asthma. We asked whether the rooms had individually controlled air conditioning and whether it would be possible to maintain a temperature of around 17–18°C. We were assured that this would be possible. When we arrived, our room had a thermostat that could be set as low as 17°C, so we assumed everything was in order. However, after a couple of hours it became clear that the room was not cooling down and no cool air appeared to be coming from the air-conditioning system, despite the thermostat setting. Paying close to $1,000 per night, this was very disappointing, particularly given the hotel’s luxury reputation. More importantly, the warm room is causing genuine concern because my husband’s asthma is aggravated by heat, and he is likely to need his inhaler throughout the night. We sincerely hope the hotel is able to resolve the issue promptly. Otherwise, despite having booked for two nights, we may have no choice but to check out early. Based on our experience, the rooms do not appear to have true individually controlled air conditioning, despite what we were told before booking. Instead, the system seems to provide a constant airflow at around 21–22°C, with the thermostat allowing you to select a lower temperature that the room never actually reaches. If you set the thermostat to 17°C expecting the room to cool to that temperature, you may find yourself waiting indefinitely.

Fantastic hotel in every way. Perfect location with access to the best areas of Copenhagen. All of the hotel staff was exceptional. From the moment I arrived the doormen and the bellmen made me feel welcomed and valued as an individual. The reception and concierge and the restaurant staff did the same. A wonderful experience.

I was fortunate enough to stay here for an event my company hosted here recently. It’s a beautiful hotel, wonderfully helpful staff and in a great location. The events team are second to none and the catering was all delicious & plentiful. My room was spacious and gorgeously appointed. My only issue was with AC not working on my first night but this was quickly fixed the next morning after I reported it. I would love to stay again and most definitely recommend it.