Holiday Inn Hotel & Suites Ottawa Kanata

We had an absolutely wonderful stay and cannot say enough about the cleanliness of the hotel and, most importantly, the incredible staff. From the moment we arrived, the front desk team—Paul, Dave, and Karrah—were outstanding. We were in town for a kids’ hockey tournament, and as many families know, not all hotels are particularly welcoming to teams of children. This was completely different. The staff went above and beyond to greet our kids, engage them in conversation, and genuinely make them feel welcome and valued. We had an unfortunate schedule change on checkout day that left us with an eight-hour gap between games. Without hesitation, the staff graciously extended our checkout time and even provided a conference room for the families to relax in. They made what could have been a stressful situation completely seamless. It was just as easy for several families, including ours, to extend our stay by an extra night. After the kids returned to the hotel having won the gold medal, the staff was waiting with excitement, offering sincere congratulations and little celebratory chocolates. It was such a thoughtful and memorable gesture. The next morning, Paul greeted the girls with genuine excitement about their hard work and win the night before—it truly meant so much to them. The girls absolutely adored their stay at this lovely hotel, and as parents, we were so grateful for the warmth, flexibility, and kindness shown to our families. This is a place that truly understands hospitality. We would not hesitate to return and highly recommend this hotel to anyone—especially families traveling with kids.

Sorry for the long review.. A weekend away for the triumph/April wine concert. We are a member and have stayed at the marriott and Hilton chains in both Montreal and Toronto this year. Very impressed that the holiday inn & suites carries dove soap ( liquid bottles)in the rooms. It's the small things for us frequent travelers. We always bring our own toiletries but this was a very nice touch and I hope all holiday inns have upgraded!. LOVED, LOVED the room lay out. 2 tvs(1 in bed room) with private door into was washroom so not to disturb guests sleeping on the pullout couch. Queen size bed, Coffee maker/small sink/miceowave kitchen area nicely tucked out of the way. Small room but VERY well thoughtful design. right over top of large mall and walking distance to everything. Stayed next door at the marriott last year but this will be our go to in kanata.

We very much enjoyed the renovated King Suite we started in. The engineered wood floors instead of carpet is a great bonus for those with allergies looking for accommodation. The included options on the al a cart breakfasts made the stays quality rise significantly. The on site restaurant certainly is a class above standard breakfast rooms. We particularly found our breakfast serving staff to be high quality with their attentiveness and friendly conversation earning them high remarks. The location is next to the Kanata entertainment mall and not far from The Canadian Tire center.